Privacy Policy

Last updated: 2024

Geqena ("Geqena", "we", "us" or "our") is committed to protecting the privacy of visitors to our website and users of our queue-standing service. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in respect of it. This Policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Geqena is the data controller responsible for your personal data. Our registered contact details are set out at the end of this Policy.

1. Personal Data We Collect

We collect personal data primarily through the contact and booking form on our website. Depending on the fields you complete, this may include:

• Your name;
• Your email address;
• Your telephone number;
• Details of the queue-standing service you are requesting, including location, date and time;
• Any additional information you choose to include in a message or special instructions field.

We do not knowingly collect any special category data (such as health or financial information) through this form, and we ask that you do not submit such data to us unless it is strictly necessary and relevant to your request.

2. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry and provide you with information about our services;
• To arrange, confirm and deliver the queue-standing service you have requested;
• To communicate with you regarding the status of your booking;
• To maintain records for administrative, accounting and legal compliance purposes.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a contract (Article 6(1)(b)) — where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you, such as arranging the requested queue-standing service;
• Legitimate interests (Article 6(1)(f)) — where processing is necessary for our legitimate interest in responding to enquiries and administering our business, provided this is not overridden by your interests or fundamental rights;
• Consent (Article 6(1)(a)) — where you have given clear consent, for example in relation to advertising measurement on our confirmation page, as described in Section 6 below.

4. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting obligations. Enquiry and booking data is generally retained for a limited period after the completion of the related service, after which it is securely deleted or anonymised, unless a longer retention period is required by law.

5. Who We Share Your Data With

We do not sell your personal data. We may share your personal data with:

• Personnel and contractors of Geqena who need the information to carry out the requested queue-standing service;
• Service providers who support our IT infrastructure, such as hosting and email delivery, acting under our instructions;
• Regulators, law enforcement or professional advisers, where we are required to do so by law or to protect our legal rights.

We do not transfer your personal data outside the United Kingdom.

6. Cookies

Our website sets one cookie: consent_state. This cookie records the consent choice you have made regarding optional processing on our site and is stored for a period of one year. We do not use any analytics cookies, tracking pixels, or third-party session or security cookies of any kind. No traffic-analysis, social-media or search-engine tracking technology is present on this site.

Advertising measurement is only activated after you have given your consent, and it operates solely on the booking confirmation page. It does not run anywhere else on the site and does not run at all if consent is not given.

7. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data, where applicable;
• Request restriction of processing, in certain circumstances;
• Object to processing based on legitimate interests;
• Request portability of data you have provided to us, where technically feasible;
• Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to your request within the timeframes required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom, if you believe your data protection rights have been infringed.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.